Sri City, Andhra pradesh
Hisar, Haryana
At Gupta Oxygen Pvt Ltd (“DewGas”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal data you share with us when you visit our website or interact with our services.
This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and your rights in relation to it. It applies to all data collected through www.dewgas.com (our “Website”) and any related communication channels.
This policy is published in compliance with:
Please read this policy carefully. By using our Website, you acknowledge that you have read and understood how we handle your data.
Gupta Oxygen Pvt Ltd is a refrigerant gas manufacturer and supplier, operating two modern filling facilities across India under the brand name DewGas.
Unit I — North India Plant Kh. No. 411/8, 9, 12, 13, 14, Thaska Road, Vill. Beer, Hisar 125 047, Haryana, India
Unit II — South India Plant Plot No. 335, EMC 3rd Cross, Sri City 517 646, Tirupati, Andhra Pradesh, India
Website: www.dewgas.com
Email: customercare@dewgas.com
For privacy-related queries: grievance@dewgas.com
We collect personal data only when it is necessary for the interaction you are initiating. Here is what we may collect across different touchpoints:
a) Contact and Product Enquiry Forms When you submit a contact or quote request form, we collect:
b) Dealer / Distributor Enquiry Form When you apply to become a DewGas authorised dealer, we collect the above, plus:
c) QR Code Scans (My QR) When you scan a QR code printed on a DewGas product cylinder, we may collect:
This data is used exclusively for product authentication and traceability. It is not used for marketing or profiling.
d) Website Analytics and Tracking We use the following tools to understand how visitors use our Website:
e) Cookies Our Website uses cookies to function properly and to gather analytics. See Section 6 for full details.
f) Email and Phone Communications If you contact us by email or phone, we retain records of that correspondence to ensure continuity of service.
We do not knowingly collect data from individuals below 18 years of age. Our Website is intended for business professionals.
We use the data we collect for the following purposes:
We do not use your data for automated decision-making or profiling.
We do not sell, rent, or trade your personal data. We may share it in the following limited circumstances:
a) Service Providers and Technology Partners We work with trusted third-party service providers who help us operate our Website and manage business communications. These providers access your data only to perform services on our behalf and are bound by confidentiality obligations.
The key tools we use are:
b) Legal and Regulatory Requirements We may disclose your data where required by law, a court order, or a regulatory authority in India.
c) Business Transfers In the event of a merger, acquisition, or restructuring, your data may be transferred as part of that transaction. We will endeavour to notify you before your data becomes subject to a different privacy policy.
We do not transfer personal data outside India except as necessary to operate the tools listed above, which maintain appropriate data protection safeguards.
We retain your personal data only for as long as necessary for the purpose it was collected or as required by law.
After the applicable retention period, we securely delete or anonymise your data.
Cookies are small text files stored on your device when you visit a website. We use the following categories:
Essential Cookies Required for the Website to function correctly — for example, maintaining your session when filling in an enquiry form. These cannot be disabled without affecting Website functionality.
Analytics Cookies Set by Google Analytics 4 and managed via Google Tag Manager. These cookies collect information about how visitors use our Website (pages visited, time on page, referral source) in aggregate form. They do not identify you personally.
You can control cookies through your browser settings at any time. You may also opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on.
Note that disabling certain cookies may affect how parts of the Website display or function.
Under the Digital Personal Data Protection Act, 2023 and the IT Act, 2000, you have the following rights:
Right to Access You may request information about what personal data we hold about you and how it is processed.
Right to Correction You may request that we correct inaccurate or incomplete personal data.
Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations.
Right to Withdraw Consent Where processing is based on your consent (for example, Mailchimp email subscriptions), you may withdraw it at any time using the unsubscribe link in any email we send you, or by contacting us directly. Withdrawal does not affect the lawfulness of processing prior to that withdrawal.
Right to Grievance Redressal You have the right to raise a grievance with our designated Grievance Officer (see Section 8).
Right to Nominate Under the DPDP Act, 2023, you may nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, contact our Grievance Officer at the details below. We will respond within 30 days of receiving your request.
In accordance with Rule 5(9) of the Information Technology (SPDI) Rules, 2011, and the Digital Personal Data Protection Act, 2023, Gupta Oxygen Pvt Ltd has designated a Grievance Officer to address all queries and complaints relating to the processing of personal data.
Grievance Officer Name: Rajesh Kumar (sample — replace with actual name) Designation: Compliance Officer (sample — replace with actual designation) Email: grievance@dewgas.com (sample — confirm actual email) Phone: +91 98765 43210 (sample — replace with actual number)
Address: Gupta Oxygen Pvt Ltd Kh. No. 411/8, 9, 12, 13, 14, Thaska Road, Vill. Beer, Hisar 125 047, Haryana, India
We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt.
If you are not satisfied with our resolution, you may escalate your complaint to the Data Protection Board of India, once formally constituted under the DPDP Act, 2023.
We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:
While we take all reasonable precautions, no method of data transmission over the internet is entirely secure. We cannot guarantee absolute security but commit to acting promptly in the event of any breach.
Our Website may contain links to third-party websites, regulatory portals (such as MoEFCC, BEE, or AHRI), or industry bodies. We are not responsible for the privacy practices of any third-party websites. We encourage you to review their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time to reflect changes in law, our operations, or the tools we use. When we do, we will revise the “Last Updated” date at the top of this page.
We encourage you to review this policy periodically. For material changes, we will take reasonable steps to notify you — for example, by prominently noting the update on our Website or emailing subscribers.
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:
Gupta Oxygen Pvt Ltd Unit I — North India Plant, Kh. No. 411/8, 9, 12, 13, 14, Thaska Road, Vill. Beer, Hisar 125 047, Haryana, India
Email: grievance@dewgas.com (sample — update before launch) Phone: +91 98765 43210 (sample — update before launch)
This Privacy Policy was last reviewed in July 2026.
Point at the code on your DewGas cylinder
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